Contact Us

The walk-up lobby window (#6) at 1740 W. Adams Street is open to the public between 8:00 a.m. and 5:00 p.m. to drop off documents only. Lobby window personnel are unable to address any questions. Please email Board staff with your questions instead.  

Submission of Documents:

To submit materials in support of an application, please provide the appropriate submissions email address to the verifier (forms, transcripts, license verifications, certifications, etc.) 

Behavior Analysts:  [email protected]

Psychologists:  [email protected]


Board Staff

Direct questions to the appropriate staff members, below. (Submit any type of document to the appropriate address, above.)

Executive Director
Heidi Herbst Paakkonen, MPA
Email: [email protected]ov 

Deputy Director
Jennifer Michaelsen, MPA (Claims, Complaints, Investigations)
Email: [email protected]

Licensing Specialist - Behavior Analysts
Zakiya Mallas (Behavior Analyst Initial Applications Only)
Email: [email protected]

Licensing Specialist - Psychologists
Kathy Fowkes (Psychologist Initial Applications Only)
Email: [email protected]

Program Projects Specialist
Krishna Poe (Licensee Queries, Renewal apps, CE, Verifications, Public Record Requests, Address Changes)
Email: [email protected] 

General Information - (602) 542-8162

Fax: (602) 926-8095


For Referrals and Specialties of Psychologists Call:

Arizona Psychological Association (AzPA) -- (480) 675-9477

Granite Mountain Psychological Society -- (928) 717-0521

Northern Arizona Psychological Society -- (928) 600-2092

Southern Arizona Psychological Association -- (520) 325-4837


For Referrals and Specialties of Behavior Analysts, Email:

Arizona  Association for Behavior Analysis (AzABA)  -- [email protected]


Arizona Ombudsman/Citizens’ Aide

Citizens have the right to file a complaint about an administrative act of a state agency with the Office of the Ombudsman-Citizens' Aide. This office may be able to assist you in resolving your complaint. You may contact the Ombudsman-Citizens' Aide as follows:

Phoenix: (602) 277-7292

Statewide toll-free: 1-800-872-2879



A Message About Governor Ducey’s Regulation Rollback Initiative . . .

“Regulation Rollback” is a strategic step in our state’s ongoing work to make Arizona the best state in the nation for businesses and consumers alike.

We’ve made great progress in growing our economy and streamlining state government over the past two years. We still have a lot of work to do to make sure outdated regulations aren’t slowing us down.

No longer will regulations remain in place “just because they’re on the books and nobody’s bothered to change them.”

“Regulation Rollback” is offering a new online service to crowd source recommendations on how to update Arizona’s regulatory system.

At, associations, organizations, and individuals across the state can recommend ways to improve or eliminate outdated regulations.

We need your help. You are the experts. Visit this portal for your opportunity to provide specific input to the Governor’s office on an outdated rule or regulation that stifles Arizona’s consumers and job creators.

Submit your suggestions

We thank you for your help in highlighting ways to improve state government and to better serve Arizonans.