Contact Us

The walk-up lobby window (#6) at 1740 W. Adams Street is open to the public between 8:00 a.m. and 5:00 p.m. to drop off documents only. Lobby window personnel are unable to address any questions. Please email Board staff with your questions instead.  

Submission of Documents:

To submit materials in support of an application, please provide the appropriate submissions email address to the verifier (forms, transcripts, license verifications, certifications, etc.) 

Behavior Analysts:  [email protected]

Psychologists:  [email protected]


Board Staff

Direct questions to the appropriate staff members below. 

Executive Director
Heidi Herbst Paakkonen, MPA
Email: [email protected] 

Deputy Director
Jennifer Michaelsen, MPA (Claims, Complaints, Investigations)
Email: [email protected]

Licensing Specialist - Behavior Analysts
Zakiya Mallas (Behavior Analyst Initial Applications Only)
Email: [email protected]

Licensing Specialist - Psychologists
Kathy Fowkes (Psychologist Initial Applications Only)
Email: [email protected]

Program Projects Specialist
Krishna Poe (Licensee Queries, Renewal apps, CE, Verifications, Public Record Requests, Address Changes)
Email: [email protected] 

General Information - (602) 542-8162

Fax: (602) 926-8095


For Referrals and Specialties of Psychologists Call:

Arizona Psychological Association (AzPA) -- (480) 675-9477

Granite Mountain Psychological Society -- (928) 717-0521

Northern Arizona Psychological Society -- (928) 600-2092

Southern Arizona Psychological Association -- (520) 325-4837


For Referrals and Specialties of Behavior Analysts, Email:

Arizona Association for Behavior Analysis (AzABA)  -- [email protected]


Arizona Ombudsman/Citizens’ Aide

Citizens have the right to file a complaint about an administrative act of a state agency with the Office of the Ombudsman-Citizens' Aide. This office may be able to assist you in resolving your complaint. You may contact the Ombudsman-Citizens' Aide as follows:

Phoenix: (602) 277-7292

Statewide toll-free: 1-800-872-2879



Non-Discrimination Policy

The Arizona Board of Psychologist Examiners is committed to ensuring that all its employees can work in an environment free from harassment, discrimination, and retaliation. The agency's Non-Discrimination Policy is here