Contact Us

Executive Director
Heidi Herbst Paakkonen, MPA
Email: [email protected] 

Deputy Director
Jennifer Michaelsen, MPA (Claims, Complaints, Investigations)
Email: [email protected]

Licensing Specialist - Behavior Analysts
Zakiya Mallas (Behavior Analyst Initial Applications Only)
Email: [email protected]

Licensing Specialist - Psychologists
Kathy Fowkes (Psychologist Initial Applications Only)
Email: [email protected]

Projects Specialist
Krishna Poe (Licensee Queries, Renewal apps, CE, Verifications, Public Record Requests, Address Changes)
Email: [email protected] 

General Information - (602) 542-8162

Fax: (602) 926-8095

For referrals and specialties of psychologists call:

Arizona Psychological Association---(480) 675-9477

Granite Mountain Psychological Society---(928) 717-0521

Northern Arizona Psychological Society---(928) 600-2092

Southern Arizona Psychological Association---(520) 325-4837

Arizona Ombudsman/Citizens' Aide

Citizens have the right to file a complaint about an administrative act of a state agency with the Office of the Ombudsman-Citizens' Aide. This office may be able to assist you in resolving your complaint. To contact the Ombudsman-Citizens' Aide call:

Phoenix: (602) 277-7292

Statewide toll-free: 1-800-872-2879