General Information About Filing Complaints and Claims
A Complaint is filed when unprofessional conduct is alleged against a psychologist, behavior analyst, or applicant for licensure. However, in cases where unprofessional conducted is alleged against a psychologist who provided services that were ordered by a Court, a Claim, rather than a Complaint, should be filed.
It is also important to note that Arizona Revised Statute (A.R.S.) §32-2081(B) states:
The Board shall not consider a complaint against a psychologist arising out of a judicially ordered evaluation, treatment or psychoeducation of a person charged with violating any provision of title 13, chapter 14 [Sexual Offenses] to present a charge of unprofessional conduct unless the court ordering the evaluation has found a substantial basis to refer the complaint for consideration by the board.
Complaints filed under A.R.S. §32-2081(B) will be returned to the Complainant with instructions that those Complaints must be filed with the Court that heard the original court case.
A Complaint may be filed when unprofessional conduct is alleged against a psychologist (except as noted above for Court-ordered services), behavior analyst, or applicant for licensure.
To file a Complaint against a psychologist, behavior analyst, or applicant for licensure, please complete the Complaint form, which may be downloaded from this page or under the “FORMS” tab (see “General Forms”).
Complaints are reviewed to determine whether the Board has jurisdiction. Those Complaints for which the Board has jurisdiction are logged, assigned a number, and the Complainant is notified of the Agency’s receipt of the Complaint. The Respondent (psychologist, behavior analyst, or applicant) is sent a copy of the Complaint and provided the opportunity to respond. Once a Complaint is opened, it must go through the entire Complaint process and cannot be withdrawn or rescinded. Materials relating to a Complaint are confidential.
The Complaint will first be investigated by Board staff. All related materials, such as the original Complaint, response, and any other materials will be provided to the Board’s Complaint Screening Committee (CSC), which consist of one public member and two psychologist members of the Board. The CSC provides the first level review of the Complaint. The CSC may dismiss the Complaint, refer the Complaint to the full Board for further consideration, or request additional information.
Complaints referred to the full Board will be reviewed and considered for possible action.
To file a claim against a psychologist who has provided services ordered by a Court, please complete the Claim form, which may be downloaded from this page or under the “FORMS” tab (see “General Forms”).
Pursuant to A.R.S. 32-2081(C), the claim will be independently reviewed by three members of the Board (“Reviewers”), including one public member. The Board office may contact the Claimant with follow up questions or to request additional documentation. Each Reviewer will review the Claim and will independently make a recommendation to the Board’s Executive Director regarding whether there is merit to open a Complaint. If the three Reviewers independently recommend not opening a Complaint, a Complaint will not be opened. If, however, one or more Reviewer(s) recommend opening a complaint, a complaint will be opened and an investigation will follow. You will be notified of the outcome of the review. The psychologist will be notified of the Claim pursuant to A.R.S. 32-2081(E).